Legal information

EasyTerp.com is an online platform for booking qualified sign language and communication professionals. By accessing and using our services, you accept and agree to be bound by these terms. If you do not agree, please do not use our services.

Eligibility

To use EasyTerp, you must be at least 18 years old and a resident of the United Kingdom, the EEA, or the US. By creating an account, you confirm that you meet these requirements.

Platform role

EasyTerp operates as an online marketplace that connects customers with independent qualified professionals. We are not the provider of the professional services booked through our platform. Professionals are independent practitioners responsible for the quality and delivery of their own services.

We do not maintain a public directory of professionals. We do not advertise anyone's name, credentials, or personal data. Information provided by professionals is used only internally to find and match them with the best-suited customers. A customer only receives a professional's contact details after that professional explicitly accepts a booking invitation.

Self-employment status

Professionals using EasyTerp operate as independent, self-employed individuals. EasyTerp does not employ, direct, or supervise professionals. The platform facilitates connections between customers and independent professionals. Professionals are responsible for their own tax affairs, including compliance with HMRC rules on self-employment and off-payroll working (IR35). Use of the platform does not create an employment relationship.

Definitions

Platform Fee means 10% of the amount charged to the customer, subject to a minimum of £5. The Platform Fee is deducted from professional payouts and covers payment processing, service coordination, and platform operations. For completed bookings this is 10% of the full agreed price; for cancellation compensation it is 10% of the cancellation charge amount.

Company information

EasyTerp.com is a trading name of Fomson Limited, company number 10974844, registered in England and Wales. The platform is wholly owned and operated by Fomson Limited. We are registered with the Information Commissioner's Office (ICO registration number: ZB283404).

User responsibilities

• Provide accurate and complete information when creating an account
• Maintain the security of your account credentials
• Use the service in compliance with applicable UK laws
• Respect the rights of other users and professionals
• Not misuse the platform for fraudulent or unlawful purposes
• Maintain only one account per person and not share your account with others

Intellectual property

All content on EasyTerp.com, including text, graphics, logos, and software, is the property of EasyTerp or its licensors and is protected by UK and international copyright laws.

User content

By submitting content to the platform (such as reviews, messages, or profile information), you grant EasyTerp a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content in connection with operating the platform. You are solely responsible for the content you submit and must ensure it is accurate, lawful, and does not infringe any third-party rights.

Reviews and feedback

After a booking is completed, both customers and professionals may be invited to leave a review. All feedback must be honest and based on genuine experience. You must not manipulate, coerce, or offer incentives in exchange for reviews. We reserve the right to remove feedback that is defamatory, abusive, or otherwise in breach of these terms.

Platform communication

All booking-related communication between customers and professionals should be conducted through the EasyTerp platform. This helps protect both parties and allows us to assist in the event of a dispute.

Service availability

The platform is provided on an "as is" and "as available" basis. We strive to maintain service availability but do not guarantee uninterrupted or error-free access. We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice where possible.

Account termination

We may suspend or terminate your account if you breach these terms. You may deactivate your account at any time from your account settings. Once deactivated, you can either reactivate later or permanently delete your data. You can also contact us at hello@easyterp.com and we will remove your data for you.

Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the above, to the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service. Our total aggregate liability in connection with any booking shall not exceed the amount you paid for that booking.

Indemnity

You agree to indemnify and hold EasyTerp harmless from any claims, losses, or damages arising from your breach of these terms, your misuse of the platform, or your violation of any applicable law or third-party rights.

Payments and pricing

All prices displayed on the platform are in pounds sterling and inclusive of VAT where applicable. By placing a booking, you agree to pay the charges shown at the time of booking. Payment is processed through our payment provider using the payment method associated with your account.

We charge a platform fee of 10% (minimum £5) for each successful booking. There are no subscription costs, signup charges, or hidden fees for either customers or professionals.

Access to Work bookings

For bookings funded through Access to Work, your card is saved but not charged at booking time. After your service, we generate an invoice for your Access to Work claim. If your claim is not submitted within 30 days, your card will be charged as a fallback.

Professional Payments

In line with NUBSLI guidance on payment terms, EasyTerp pays professionals for completed services within 30 days of the service date. We aim to release payments as soon as cleared funds are available from the customer, which is typically much sooner.

Payout amount is the agreed booking amount minus the Platform Fee.

Payout may be delayed beyond the standard timeline in limited circumstances, including where a booking is subject to dispute, or where additional verification is required. EasyTerp will notify professionals of any such delay and provide an updated timeline.

Professionals may view their payout history and status at any time via their account settings.

Recording

Professionals reserve the right to decline to be recorded (audio, video, or otherwise) whilst working. If you require recording of the assignment, this must be arranged in advance through the platform. Recording for broadcast or publication requires explicit consent and may incur an additional fee.

Specialist work

Fees for specialist assignments (including but not limited to legal, medical, mental health, conferences, and performance interpreting) may be higher than standard rates to reflect the additional expertise, preparation, and responsibility involved.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Force majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, power outages, internet disruptions, government actions, or industrial disputes.

Third-party rights

These terms do not confer any rights on any person or party other than you and EasyTerp under the Contracts (Rights of Third Parties) Act 1999.

Entire agreement

These terms, together with our privacy policy and cookie policy, constitute the entire agreement between you and EasyTerp regarding your use of the platform and supersede any prior agreements or understandings.

Dispute resolution

If you have a concern or dispute, we encourage you to contact us first at hello@easyterp.com so we can try to resolve the matter informally before any formal proceedings.

Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the service after any changes constitutes acceptance of the updated terms. We encourage you to review this page periodically.

Our cancellation policy is available separately below.

The following is our default cancellation policy. Please note that the specific cancellation terms for your booking may vary - you will be informed of the applicable terms during the booking process.

Customer cancellations

A Cancellation Fee of the greater of £5 or 2.5% of the booking amount plus 50p applies only when cancelling 14 or more days before the service and payment has already been captured. This covers irrecoverable payment processing costs. For cancellations with less notice, the percentage-based charge applies directly with no additional fee.

The cancellation charge is the portion of the booking price that is not refunded. For example, a 50% cancellation charge means 50% of the booking price is retained and 50% is refunded.

Refunds are typically processed within 5 working days to the original payment method.

Platform cancellations

If we cancel your booking, you will receive a full refund.

Professional cancellations

If a professional cancels a confirmed booking, we will attempt to find a replacement at no additional cost to you. If no replacement is available, you will receive a full refund.

We respect your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

You can contact us about data protection enquiries at legal@easyterp.com.

ICO registration number: ZB283404

Information we collect

• Account information (name, email, phone number)
• Service preferences and booking history
• Location data for matching you with nearby professionals
• Payment information (processed securely through our payment provider - we do not store payment method details)
• Device and browser information for security and analytics

Legal basis for processing

• Contract: Processing necessary to provide our booking services
• Legitimate interest: Improving our platform and preventing fraud
• Consent: Marketing communications and analytics cookies
• Legal obligation: Compliance with tax and regulatory requirements

How we use your information

• To provide and improve our services
• To process bookings and payments
• To share relevant details with your booked professional (e.g. appointment time, location)
• To communicate with you about your bookings
• To verify your identity and prevent fraud
• To send important updates and notifications

Third-party services

We use trusted third-party services to operate our platform, including a PCI-compliant payment processor and a secure cloud hosting provider. These providers process data in accordance with their own privacy policies and applicable data protection laws. We may share your personal and transactional information with our payment provider when necessary to process payments, prevent fraud, and comply with legal obligations.

Data sharing

We do not sell, trade, or share your personal information with third parties without your consent, except as described in this policy, to fulfil our contractual obligations (e.g. sharing booking details with your chosen professional), or as required by law. We do not use your personal information for advertising purposes. We do not share personal details with or between users of the platform beyond what is necessary to fulfil a booking.

International data transfers

Your data may be processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law, such as standard contractual clauses or adequacy decisions.

Children's privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will take steps to remove it promptly.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Account data is retained while your account is active and for a reasonable period after closure. Booking and transaction records are retained in accordance with applicable legal, tax, and regulatory requirements. You may request earlier deletion by contacting us, subject to any legal obligations we may have to retain certain data.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

This website uses cookies to enhance your browsing experience and provide personalised content. Cookies are small text files stored on your device that help us understand how you use our site.

Types of cookies we use

• Essential cookies: Required for basic site functionality (e.g. authentication, session management)
• Preference cookies: Remember your settings such as theme and cookie consent
• Analytics cookies: Help us understand site usage and improve our services
• Third-party cookies: Set by services we use, such as payment processing and analytics services

Manage your cookie preferences

You can control your cookie preferences using the switch below. Disabling cookies may affect your experience on our website.

You can also manage your cookie preferences at any time through your browser settings.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Security measures

• Encryption in transit (TLS/SSL) and at rest for sensitive data
• Secure payment processing through a PCI DSS compliant provider
• Regular security audits and updates
• Access controls and multi-factor authentication
• Data backup and disaster recovery procedures
• Incident response plan for potential data breaches

Data breach notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach, as required by UK GDPR. Where the breach is likely to result in a high risk to you, we will also notify you directly without undue delay.

While we take all reasonable steps to protect your data, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal information:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data
• Right to restriction: Limit how we use your data
• Right to portability: Receive your data in a portable format
• Right to object: Object to processing of your data

We will respond to any rights request within one calendar month. We may need to verify your identity before processing your request. To exercise any of these rights, please contact us at hello@easyterp.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We are committed to making EasyTerp.com accessible to all users. We continually work to improve the accessibility of our platform in line with the Web Content Accessibility Guidelines (WCAG). If you experience any difficulty using our website or have suggestions for improvement, please contact us at hello@easyterp.com.

If you have any questions about these terms, our privacy practices, or your data, please contact us at:

Email: hello@easyterp.com

Company information: EasyTerp.com is a trading name of Fomson Limited, company number 10974844, registered in England and Wales. The platform is wholly owned and operated by Fomson Limited. We are registered with the Information Commissioner's Office (ICO registration number: ZB283404).

We aim to respond to all enquiries within 5 working days.