Frequently asked questions

EasyTerp.com is a platform that connects individuals and organisations with qualified sign language professionals. You can book interpreters for medical appointments, business meetings, educational settings, social events, and more.

EasyTerp.com is a trading name of Fomson Limited (company number 10974844), registered in England and Wales and with the Information Commissioner's Office (ICO registration: ZB283404). We're a small team of software enthusiasts based in London. EasyTerp is completely independent - we have no connection to any agency or large company. We built and now operate EasyTerp.com as a modern platform to make booking BSL services easy for everyone. We're hopeful to make a positive difference for all involved.

No. EasyTerp.com is a trading name of Fomson Limited (company number 10974844). It is a technology platform, not an agency and not an employer. Professionals work for themselves, on their own terms, and choose which bookings to accept. We do not advertise anyone's name or credentials publicly. A customer only receives a professional's contact details after that professional explicitly accepts a booking invitation.

We support a range of registered communication professionals including Sign Language Interpreters, Lipspeakers, Speech to Text Reporters, Notetakers, Interpreters for Deafblind People, Sign Language Translators, and Relay Intralingual Interpreters. Professionals cover specialisations such as education, healthcare, mental health, legal, finance, employment, arts, children and young people, conferences, religious services, and more. We welcome professionals registered with NRCPD, and members of NUBSLI and ASLI.

If you have any questions or experience any difficulties using the platform - anything at all - please email us at hello@easyterp.com. We're always happy to help. We would also be delighted and most grateful for any feedback, advice, or suggestions. We're building this for the community and your input shapes what we do.

Simply create an account, search for available professionals by entering your date, time, and location, then confirm your booking. The whole process takes just a few taps.

Our professionals are registered interpreters and trainees who have chosen to join the platform. We welcome professionals registered with NRCPD, and members of NUBSLI and ASLI. Each professional sets their own fees, service areas, and specialisations through their account settings.

Pricing is transparent and shown upfront before you book. Professionals set their own rates based on duration and travel distance. We charge a platform fee of 10% (minimum £5) for each successful booking carried out - this is the only fee. There are no subscription costs, signup charges, or hidden fees.

Each professional sets their own rates based on their experience, qualifications, location, and the nature of the work. Specialist assignments (legal, medical, mental health, conferences) typically cost more due to the additional training and preparation required. Individual professionals' rates are never exposed to customers or to other professionals - the platform calculates the fee shown at booking based on the rates provided by the best-suited professionals for your request. The price shown at booking is the final price - there are no hidden charges.

After you confirm your booking and payment is authorised, we contact the best-suited professionals in your area. A professional can accept the booking or propose an alternative fee. Once a professional is secured, we share contact details between you and your professional. We handle all the payment processing, scheduling, and invoicing so the process is seamless for you.

Professionals reserve the right to decline to be recorded. If you need a recording, please mention this when booking so we can arrange it with a professional who consents. Recording for broadcast or publication may incur an additional fee.

You can cancel a booking through your account dashboard. Refund amounts depend on how far in advance you cancel. Please refer to our cancellation policy for full details.

Yes. Healthcare providers, universities, employers, and other organisations can use EasyTerp to integrate interpreter access directly into their service delivery, ensuring compliance with accessibility standards.

Access to Work is a UK government grant that helps cover the cost of communication support in the workplace. EasyTerp simplifies the management of Access to Work funding for both individuals and employers.

Yes. When booking, select 'Pay via Access to Work' as your payment method. You are not charged when you book. After your service, we generate an invoice for your Access to Work claim. You can download it from your booking page. We collect your card details as a fallback in case your claim is not confirmed within 30 days. For more details, see our Access to Work page.

No. There is no cost to sign up or maintain an account. There are no subscription costs, signup charges, or hidden fees.

No. You are never obligated to accept any booking. You only participate when the work suits you. EasyTerp works alongside your existing clients and commitments - it is simply an additional source of work opportunities, with no exclusivity or minimum commitment required.

When a customer needs a service you provide in your area, we send you an invitation with an estimated fee. You can accept or propose your own fee. Once selected, we share contact details between you and the customer. We handle all the search and match, payment processing, scheduling, and invoicing to take admin work off your plate so you can focus on your work.

Payment is guaranteed - customers pay upfront before a booking is confirmed. In line with NUBSLI guidance on payment terms, we pay professionals for completed services within 30 days of the service date, though we aim to release payments as soon as cleared funds are available, which is typically much sooner. There are no invoices to chase and no late payments. We charge a platform fee of 10% (minimum £5) on payouts - you keep 90% of the agreed fee.

Our cancellation policy protects your time. When a customer cancels with less than 14 days' notice, a portion of the fee is retained and paid to you: 50% for 8-13 days' notice, and the full fee for 0-7 days' notice. Cancellations 14 or more days in advance receive a full customer refund minus a small cancellation fee to cover irrecoverable payment processing costs. We are committed to meeting industry-standard cancellation terms.

No. Your information is entirely private to you. No other professional can see who else is on the platform, your profile, your rates, or your availability. We do not have a public directory of professionals - there are no public profiles. Whatever data you provide to us is used only internally to find and match you with the best-suited customers. We do not advertise using any individual professional's or customer's data. We charge customers directly and pay you - there is no direct relationship between professionals on our platform.

You can deactivate your account at any time from your account settings. Once deactivated, you can either reactivate later or permanently delete your data. You can also simply email us at hello@easyterp.com and we will remove your data for you.

No. EasyTerp is a technology platform, not an employer. Professionals are self-employed, work independently, set their own rates, and choose which bookings to accept. There is no exclusivity, no minimum commitment, and no obligation. Your existing self-employment arrangements are not affected by using EasyTerp.